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​(IV) Government services

Time:2021-07-26 15:18:16

Source:Eshanxi-lvliang

(IV) Government services

15. To standardize matters related to administrative power: It is necessary to focus on matters related to administrative power that are applied in accordance with the law, sort out a standardize catalog, implementation list and handling information, and promote the unification of basic elements such as the name, number, basis and type of the same matter at the national, provincial, municipal and county levels. (Lvliang Municipal Administrative Examination and Approval Bureau and Lvliang Municipal Justice Bureau as leaders; people’s governments of counties (cities and districts) and competent authorities directly under Lvliang Municipal People’s Government as participants)

16. To organize and standardize public services: It is necessary to holistically sort out public services that are closely related to people’s daily work and life, such as education, medical health, housing, social security, civil affairs, poverty alleviation, and public legal services. Lvliang will speed up the compilation and issuance of lists and guidelines for public services at the municipal and county levels, and will not add any requirements for handling affairs except for the conditions specified in the guidelines. (Lvliang Municipal Administrative Examination and Approval Bureau and Lvliang Municipal Justice Bureau as leaders; people’s governments of counties (cities and districts) and competent authorities directly under Lvliang Municipal People’s Government as participants)

17. To standardize the handling of government services: It is necessary to refine and quantify the service standards for approval in the spirit of science, standardize the right of discretion, improve applicable rules, and ensure that the same matter is accepted without discrimination and handled in line with the same standards. Lvliang will build and improve flow charts (tables) for handling government services, and promote standardization of related requirements and guidelines. Focusing on key areas and matters of great concern to enterprises and the people and with a considerable amount of need, such as real estate registration, market access, enterprise investment, construction projects, and people’s livelihood, Lvliang will formulate work procedures and guidelines that reduce procedures, documents, time limits and costs, and implement the principle of "one notification and one application form". (Lvliang Municipal Administrative Examination and Approval Bureau, Lvliang Municipal Justice Bureau and Lvliang Municipal Market Supervision Bureau as leaders; people’s governments of counties (cities and districts) and competent authorities directly under Lvliang Municipal People’s Government as participants)

18. To improve online processing: It is necessary to rely on the identity authentication, electronic seals and electronic certificates of the provincial integrated e-government service platform, and promote the sharing and mutual recognition of certificates, documents and data resources; further reduce procedures, streamline documents, shorten the processing time limit, speed up the "whole-process online handling" of application, acceptance, review, decision, license production, publicity, charges and consultation. (Lvliang Municipal Administrative Examination and Approval Bureau as leader; competent authorities directly under Lvliang Municipal People’s Government as participants)

19. To vigorously push intermediary services reform for administrative review and approval: It is necessary to further reduce intermediary services for administrative examination and approval, and as for the reserved services, the processing time limit, working procedures, application conditions and charging standards should be clearly defined and made public. Lvliang will punish "red top mediation" in accordance with the law, cut off their interest connections, cancel or reduce fees charged by competent authorities for intermediary services and fees charged by industry associations and chambers of commerce; focus on investigating and punishing government authorities for transferring fees to other intermediaries and illegally charging fees for intermediary services for administrative review and approval, and crack down on all types of "grey" and "black" intermediaries in accordance with the law; relax market access for intermediary services and break up monopoly. Relying on the municipal government service network, Lvliang will accelerate the development of an "online platform" for intermediary services, which is open to service intermediaries with "zero threshold or restrictions", achieving display, bidding and evaluation online. (Lvliang Municipal Development and Reform Commission, Lvliang Municipal Administrative Examination and Approval Bureau, Lvliang Municipal Civil Affairs Bureau, Lvliang Municipal Finance Bureau, Lvliang Municipal Human Resources and Social Security Bureau and Lvliang Municipal Market Supervision Bureau as leaders; competent authorities directly under Lvliang Municipal People’s Government as participants)

20. To build and connect with the electronic signature management system: It is necessary to improve the online real-name identity authentication system, clarify the legal effect of electronic licenses, electronic official documents and electronic seals, establish and improve basic standards and norms, and realize "collection at once, management with one database that is open to multi-parties at any time". (Lvliang Municipal Justice Bureau as leader; competent authorities directly under Lvliang Municipal People’s Government as participants)

21. To promote the online handling of government services: It is necessary to improve the handling functions of integrated e-government service platform. Unless otherwise stipulated by laws and regulations or confidential matters, all matters should be incorporated into the platform for handling. Lvliang will expand the breadth and depth of online services, extend the chain of online services, and evolve from online consultation and application to online pre-review, handling and feedback. By the end of 2019, more than 80% of government services at the municipal and county levels should be handled online; by the end of 2020, the e-government service platform should be fully connected with the national and provincial e-government service platforms, and all government services should be fully available; by the end of 2022, the integrated e-government service platform should be improved, and the "access more government services via a single website" will be fully realized. (Lvliang Municipal Administrative Examination and Approval Bureau as leader; people’s governments of counties (cities and districts) and competent authorities directly under Lvliang Municipal People’s Government as participants)

22. To improve the functions of government service hall: It is necessary to center on the goals of "one site", "one window" and "one-time handling", further improve the centralized service mode of city, county and township comprehensive government halls, and enhance service functions. Lvliang will encourage government services provided by authorities under vertical management to be handled centrally at the comprehensive government hall, improve the window settings, reduce the waiting time of enterprises and the people, and make it less than 15 minutes for people to wait in line for services; smooth access to consultation, complaint, reporting and suggestion, implement the work mode of " comprehensive acceptance at reception, back-stage classified approval, handling at comprehensive windows"; establish and improve the mechanism of multi-department joint offices and explore the introduction of a whole-process assistant system; accelerate the registration of municipal and county government services in comprehensive entity government halls and the acceptance of government services through one window. By the end of 2020, government services at all levels should be duly promoted, and more than 70% of which should be handled through one window. (Lvliang Municipal Administrative Examination and Approval Bureau as leader; competent authorities directly under Lvliang Municipal People’s Government as participants)

23. To promote mobile government services: It is necessary to focus on public security, human resources and social security, education, health care, civil affairs, urban and rural housing, actively promote the extension of government services that cover a wide range of areas and are frequently used onto mobile devices, enabling more government services to be handled at mobile terminals. Lvliang will accelerate to upgrade the "Lvliang Government Affairs" APP, expand the functions of government services, increase the handling affairs, set up guidelines for handling, release the latest policies, give full play to the advantages of new media for government affairs, and facilitate enterprises and the people in handling affairs. (Lvliang Municipal Administrative Examination and Approval Bureau as leader; competent authorities directly under Lvliang Municipal People’s Government as participants)

24. To extend government services to communities: It is necessary to speed up the construction of convenient service centers at villages and towns (streets) and convenient service sites at communities, promote e-government service platforms and convenient services to the countryside, and set up convenient service agent points at qualified villages; promote the application of e-government services based on Internet, self-service terminals, mobile terminals to the grassroots level in an all-round way, and build "one-stop" comprehensive convenient service platform at the grassroots level; make full use of the shared e-government service resources, and provide convenient policy consultation and handling services to the people, with the focus on providing door-to-door and free government services in such areas as labor and employment, social insurance, social assistance, and poverty alleviation; move faster to extend e-government services to remote and poor areas. In rural areas, where transport is poor, homes are scattered, and with many elderly people left behind, Lvliang will actively provide services such as paying government fees, handling government affairs, and acting as agents for the people; in areas where conditions permit, online service stations will be set up in all villages, so as to improve the rural service system for the people. (People’s governments of counties (cities and districts) as participants)

25. To secure the government affairs platform and data sharing: It is necessary to study and improve the data security management system and measures, strengthen the security management of government data sharing, and improve the data security assurance of government platforms. Lvliang will give full play to the guarantee function of password application in the sharing and use of database, ensure the security of government network and data information, and protect business secrets and personal privacy. (Cyberspace Administration of Lvliang, Lvliang Municipal Development and Reform Commission and Lvliang Municipal Public Security Bureau as leaders; competent authorities directly under Lvliang Municipal People’s Government as participants)

26. To continue the campaign of "reducing certificates for the convenience of the people": It is necessary to further streamline the sealing, reviewing, recording, confirmation, notification and other procedures; resolutely implement the State Council’s requirement that all six certificates be cancelled, and holistically cancel "strange" certificates, circular certificates and repeated certificates that annoy enterprises and the people; review and standardize all kinds of certificates set by government regulations and normative documents, implement list management for certificates that need to be retained, and promptly publish lists of certificates reserved at the municipal and county levels. Except for the lists, government authorities, public utilities and service intermediaries are not allowed to require certificates. Lvliang will carry out a pilot program of the notification and commitment system for certification items, and severely punish false commitments in accordance with the law. (Lvliang Municipal Justice Bureau as leader; competent authorities directly under Lvliang Municipal People’s Government as participants)

27. To accelerate the reform of notary services: It is necessary to holistically carry out the reform of "one-time handling", connect between notary offices and the information systems of relevant government authorities, and improve service efficiency. (Lvliang Municipal Justice Bureau as leader; competent authorities directly under Lvliang Municipal People’s Government as participants)

28. To delegate power to development zones according to law: It is necessary to promote the experience of the provincial government in authorizing Shanxi Comprehensive Reform Demonstration Zone, further promote the authorization and empowerment of development zones (parks) in accordance with the principle of "granting and delegating power as much as possible".

29. To establish the promoting mechanism for investment attraction and contract projects: It is necessary to establish a notification system for investment projects, track and supervise the signed projects; establish a service coordination mechanism for contracted projects, hold joint meetings for promotion, open a "green channel" for the approval of key projects, and provide local intermediary services for major projects in order to attract investment. Lvliang will improve and perfect the evaluation system for attracting investment, and incorporate the relevant work into the annual target and responsibility assessment scope of all counties (cities and districts). Meanwhile, Lvliang will severely punish the inaction, slow actions, false acts and indiscriminate acts while advancing contracted projects as well as other factors that affect the implementation and commencement of projects. It will also increase the assessment weights for the introduction of major projects and the proportion of strategic emerging industries. (Lvliang Municipal Bureau of Commerce as leader; competent authorities directly under Lvliang Municipal People’s Government as participants)

30. To solve the stubborn problems and pain points in handling affairs by the people: It is necessary to sort out the most troublesome and difficult areas and procedures from enterprises and the people, focus on addressing the matters that need repeated errands and long queuing time at windows, and notify a batch of typical cases. In the light of the problems identified in the investigation and secret inspection, and special survey of the improvement of the service level of hundreds of office halls in ten provinces, Lvliang will encourage authorities at all levels to speed up rectification and continuously improve the service quality and efficiency at windows. (Lvliang Municipal Administrative Examination and Approval Bureau as leader; people’s governments of counties (cities and districts) and competent authorities directly under Lvliang Municipal People’s Government as participants)

31. To conduct assessment of the business environment: It is necessary to establish and improve a long-term mechanism for evaluating the business environment characterized by “the least review and approval procedure, the optimal workflow, the most unimpeded system, the most flexible mechanism, the highest efficiency and the best service”, carry out business environment assessment on counties (cities and districts) by relying on third-party institutions, and issue regular reports on the business environment of Lvliang. (Lvliang Municipal Administrative Examination and Approval Bureau as leader; people’s governments of counties (cities and districts) and competent authorities directly under Lvliang Municipal People’s Government as participants)

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